01 / Customer platform
Satellite Broadband Customer portal
A full-stack customer platform that served over 10,000 customers.
The portal provided customers with access to account management, help desk functionality, data add-ons, contract information and other self-service features. Behind the scenes, it connected to internal tools and provisioning workflows to support operational teams.
PHPJavaScriptMySQLCustomer experience02 / Business systems
Claims Management - Insights and Reporting Platform
Business-critical web applications, internal services and reporting supporting home repair claim management.
Work has involved turning operational requirements into tailored systems, automating processes, connecting services and making management information more useful. The emphasis has consistently been on reliable technology that supports the people doing the work.
Web applicationsIntegrationsReportingAutomation03 / Infrastructure
Cloud-hosted delivery
Hands-on involvement with AWS-based infrastructure, application hosting, server configuration and security considerations.
This has included AWS EC2, Security Groups and cloud-hosted application environments, alongside wider deployment and infrastructure experience with Azure Web Apps, Linux, DNS and Cloudflare.
AWS EC2Azure Web AppsLinuxDeployment04 / Product thinking
Simple software, focused outcomes
An ongoing interest in focused SaaS products and consultancy that improve business efficiency through technology.
My product philosophy is straightforward: build understandable software that solves a specific problem well, avoids unnecessary complexity and creates measurable value.
SaaSProduct strategyBusiness processConsultancy